Privacy Policy

Privacy Policy


Protection of your personal information is an important topic and we do take it very seriously. However, we also know that many privacy policies can be difficult to read. So, we have tried to make our policy as easy to read as possible. To show that, here is the simplest and shortest summary of our policy.

You give The Document Registry personal information so that we can provide you documents for a condo, strata or HOA. Your information is shared with the document's owner or their agent. We don't sell or use your information for any other purpose. We use cloud computing and cookies to run our business. We take many steps to protect your info. We will tell you if something goes terribly wrong.


This document will help you understand what information we collect from you, how we use, store and protect it. The policy is divided into the following sections:

  • Definition of personally identifying information
  • Consent
  • Collection, retention, use and disclosure of your information
  • Cookies, Connection Data and Cloud resources
  • Suppliers to The Document Registry
  • Protecting your information
  • Data Breach
  • Privacy Policy updates
  • If you have questions


When we refer to Personally Identifying Information (shortened to PII), we mean your name, address, phone number, e-mail address, credit card information (only used by The Document Registry for a telephone transaction and not retained) and your purchase history.

You can review, change or update your basic PII by logging into your The Document Registry account.


When you register for a The Document Registry account it does not become active until you have accepted our Terms of Service (TOS) which includes this policy. Your acceptance provides us with your informed and explicit consent. Your consent covers all your interactions with The Document Registry. You can withdraw your consent by contacting us.


The information we collect from you is the minimum required to facilitate our service and only used for the purpose for which it was collected. Your information will be retained for as long as necessary to meet legal and / or functional obligations.

We use the information you provide us to for the purposes described below.

  • To create and maintain your account on The Document
  • To meet legal and legislated obligations.
  • To complete a transaction.
  • To enable building, unit and document posting and fulfillment.
  • To track purchases.
  • To send document alerts if you subscribe to this optional service.
  • To provide customer service.
  • To prepare financial, tax and statistical reports.
  • To evaluate and improve website performance.
  • To evaluate and add additional services.
  • In connection with a prospective or completed merger or sale (including share or asset sales, insolvency or bankruptcy proceedings) involving all or part of The Document Registry, or as part of a corporate reorganization or other change in corporate control.

Your information will be disclosed to authorized The Document Registry staff and the document's owner or their agent. As The Document Registry operates in several jurisdictions your information may also be disclosed to satisfy a regulation, law, legal request or government mandate.


Cookies, a small file placed on your computer by The Document Registry, are used to enable certain website functions and provide analytics. Cookies must be accepted and enabled by your web browser to access all functions on our site.

Your connection data is collected when you visit our site. Examples of this data are browser type, language preference, and Internet Protocol address.

The Document Registry uses cloud and Internet computing resources, including data processing, storage and e-mail, to deliver our service. PII is not routinely disclosed to these providers and The Document Registry retains ownership of all information.


The Document Registry uses third party suppliers. We've reviewed those organizations privacy policies and believe that they meet our requirements for data collection, use, disclosure and protection. You may need to accept the Terms of Service and Privacy Policy of our payment provider to complete your transaction.


The Document Registry maintains physical, electronic and procedural safeguards to protect your PII. For example, employees are required to sign contracts that include confidentiality and non-disclosure clauses. Safeguards are reviewed on regular basis and revised as necessary.


If a data breach is confirmed, The Document Registry will follow the best practices outlined by the applicable privacy legislation.


The Document Registry will review this policy on a periodic basis. The current policy will be available on our website. If you use our website after an updated policy comes into effect, we consider that you have consented to the new policy.


  1. Send us an e-mail at
  2. If you want provincial information about privacy guidelines or regulations start by searching your government's website. For example, in Manitoba you will discover the Manitoba Ombudsman Access and Privacy Division and their site at
  3. If you want privacy information from the Government of Canada, you can contact the Office of the Privacy Commissioner of Canada or visit their website. Their contact information is:
    • 30 Victoria Street, Gatineau, Quebec K1A 1H3
    • Phone: 819-994-5444
    • Toll-Free: 1-800-282-1376
    • TTY: 819-994-6591